OFFICE RELATED - FREQUENTLY ASKED QUESTIONS
1. What are our office hours?
Office hours are from Monday through Friday 8:30 to 5:00
Closed on major holidays.
2. What happens after hours?
A physician is available 24hours a day seven days a week. After office hours the doctor on call can be reached through the answering service at (713) 790-9401.
For any emergencies please call 911 or proceed to the nearest hospital emergency room.
3. How do I make an appointment?
Patients are seen by appointment only. All physicians are accepting new patients, and we encourage you to make your appointment as far in advance as possible. Pediatric patients are seen one day a week. Please have your insurance card available when you call to make an appointment.
Due to our unique practice setting we provide in office testing throughout the day. There may be special instructions for each test and the testing may take several hours. Frequently, the testing is completed prior to the visit with the doctor. Our physicians and staff make every effort to see patients promptly, however we would appreciate your understanding of cardiovascular patient emergencies or any unforeseen variations in our daily schedule.
To schedule an appointment call the appointment scheduler at (713) 790-9401.
We ask that patients notify us of delays and cancellations at least 24 hours in advance.
4. When can I get my test results?
Test results are available within 24-48 hours of the procedure. The physician may communicate these in person, in a dictated follow up letter or via the phone by the registered nurse. If you wish to know your results after 48 hours call the registered nurse at (713) 790-9401.
5. Who do I call for a refill?
For medication refills we ask that you call your pharmacy at least five days before your refill is necessary. The pharmacist will contact our office for authorization. Please allow at least 24 hours for the pharmacy to complete the medication refill.
6. Do you provide billing services?
Insurance and billing services are provided by our office staff for your convenience. We accept assignment for Medicare and Medicaid patients. We also participate in the majority of health insurance plans. After scheduling an appointment, our insurance staff will verify your insurance coverage and your plan benefits. The receptionist will ask for any co-payment amount at the time services are rendered. International patients should contact our international department to discuss payment options at (713) 790-9401.
7. Where can I park?
A convenient parking garage and valet service is available in our building: the St. Luke’s Medical Tower. To access all parking use the Fannin Street entrance at 6624 Fannin. Once you enter the building take elevators 21-27 to the 27th floor. We are located in suite 2780.
8. What do I need to bring with me to each office visit?
You will need to bring a current list of your medications, your co-payment amount, and remember to bring your insurance card. If you have any other medical reports relating to your visit please bring them for your doctor to review.